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Simplicity of Mastery Level 3 Cohort

Programme Policies

Delivered by Profitable Leadership Pte Ltd. ICF Level 3 Accredited Coaching Education. These policies form part of your enrolment agreement. Please read them in full before you reserve your place.

Non-Discrimination Policy

It is the policy of Profitable Leadership Pte Ltd that recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, colour, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. All staff and personnel will not discriminate against any employee or participant on these grounds, and all individuals are welcome to participate regardless of them.

All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. Our organisation does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual's ability to learn in a welcoming environment. Participants who wish to report discrimination should email the Business Director at [email protected]. Profitable Leadership will promptly investigate all claims and reports of inappropriate conduct.

Complaint / Grievance Policy

Profitable Leadership seeks to ensure equitable treatment of every person and to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor and faculty behaviour.

A participant should first attempt to resolve the issue directly with the educator, trainer, staff, or participant concerned. If they are not comfortable doing so, or are unable to resolve it, they should submit a written grievance to the programme manager within 7 days. The programme manager will review the issue and talk to the participant within 30 days of receiving the complaint, and will work with all parties to resolve it. If a participant does not feel the issue is resolved, a written request for an appeal should be sent to the Business Director at [email protected], including the original complaint and the reasons the participant is unsatisfied with the resolution attempts. Appeals are reviewed and a written response provided within 30 days. All appeal decisions are final.

Enrolment Agreement and Participation Policy

Success in our programme requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and to participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.

Attendance

To provide the minimum required training hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and cannot attend a session, please contact your instructor and the Business Director immediately. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session. If you need to miss more than 4.5 hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 1 hour of group mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements. Petitions to this policy are considered case by case and must be submitted in writing to the instructor and the Business Director.

Course Engagement

Our courses are designed to be interactive and engaging. You are expected to participate in course activities, including dialogue with the instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible.

Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to: arriving on time to all sessions; attending all live sessions and mentor coaching sessions; having your camera on for virtual live sessions; participating fully and being prepared, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others; engaging in discussions with integrity and honesty; and being respectful of fellow participants and instructors, including silencing your phone and avoiding disruptive behaviours.

Partial Completion Policy

At this time, we are not able to offer credit for partial completion of a course. You must complete the entire course to receive credit. Individuals with questions about this policy are encouraged to contact the Business Director at [email protected].

Payment and Fees Policy

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment by the due date. We accept payment by PayPal and Stripe (credit card). All payment will be in USD. The total programme fee is USD $6,250, secured by a non-refundable deposit of USD $1,250, with the balance of USD $5,000 due by 14 October 2026, two weeks before the programme begins.

Refund Policy

All deposits and programme fees are non-refundable. Once paid, fees cannot be refunded under any circumstances. If a participant leaves or withdraws after the programme has started, all fees for the entire programme remain payable in full.

Transfer Policy

Transfers to a later programme date are possible but require written notice, and transfer charges vary based on how soon before the programme start the transfer is requested: more than 30 days before start, no charge; 10 to 30 days before start, a 10% transfer charge of the full programme fee; less than 10 days before start, a 20% transfer charge of the full programme fee. Transfers only apply to changing the date of the same programme type and can only be used once. After that, non-attendance counts as cancellation, with fees due. Deferments due to illness or unavoidable personal circumstances can be arranged without additional cost within limits, with missed sessions caught up through recordings or later cohorts. Payments must be made in full prior to attendance; late payments (over 30 days) incur additional charges. Written notifications for transfer or cancellation must be acknowledged by Profitable Leadership Pte Ltd.

Transfer of Credit Policy

At this time, we are not able to accept partial course credit from other organisations or programmes.

Illness Policy

To provide the minimum required training hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and cannot attend a session, please contact your instructor immediately. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session. If you need to miss more than 6 hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 1 hour of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements. Petitions to this policy are considered case by case and must be submitted in writing to the instructor and Profitable Leadership Pte Ltd.

Ethical Marketing Agreement

As a provider of professional coaching education, we uphold ethical marketing practices in alignment with the ICF Code of Ethics.

  1. Honesty and accuracy in communication. We present our programme truthfully and without exaggeration. All marketing materials accurately represent the scope, content, outcomes, and credentialing implications of our programme.
  2. Transparency of programme details. We fully disclose all relevant information, including curriculum structure and competencies covered, eligibility and prerequisites, fees, refund policies and payment terms, mentor coaching hours and assessment procedures, certification and graduation requirements, and alignment with ICF Level 3 accreditation standards. No information will be intentionally withheld or presented in a way that may mislead.
  3. Respect for prospective and current participants. Our communications avoid manipulative, coercive, or fear-based language. We respect the autonomy of prospective students to make informed decisions without undue pressure, and we do not make unrealistic guarantees regarding outcomes or ICF credentialing.
  4. Privacy and confidentiality. We handle all information with care and in accordance with applicable data protection laws, and do not share or use personal data for marketing without clear, informed consent.
  5. No exploitation of vulnerability. Our messaging is designed to empower rather than capitalise on personal challenges, insecurities, or crises.
  6. Responsiveness and accountability. We welcome feedback and will correct any misleading or unclear marketing statements promptly.
  7. Alignment with ICF ethics and values. All marketing practices reflect the ICF core values of integrity, respect, excellence, and collaboration.

Statement on Ethics, Integrity and Transparency

As an ICF Accredited provider, our organisation adheres to and emphasises the ICF Code of Ethics, which describes the ICF core values, ethical principles, and standards of behaviour for all ICF professionals. Profitable Leadership Pte Ltd commits to acting with integrity and transparency. We do not use manipulative or dishonest sales tactics, and we work to provide fair and equitable pricing for all programmes to ensure access and quality of coaching education.

Business Details

Profitable Leadership Pte Ltd. Directors: Tony Latimer (ICF MCC) and Wong Jun Hsi. General and grievance contact: [email protected]. Website: profitableleadership.com Registered office: 3 Rivervale Link, #01-29 Singapore 545119